CDI Services
Luke Kempen is currently the Conversational AI Practice Lead at CDI Services. Prior to that role, Luke worked as the Manager Applied Intelligence at Accenture from February 2019 to February 2023, and as a Managing Consultant at IBM from September 2015 to December 2018. Luke has a Master of Engineering in Bioengineering and Biomedical Engineering from the University of Melbourne and a Bachelor of Science in Bioengineering Systems from the same university. In addition, Luke has experience as a Research Assistant in the Biomechanical Engineering Research Group and as a Tutor in Human Impact and Forensic Biomechanics at the University of Melbourne.
This person is not in any offices
CDI Services
CDI Services offers a unique and powerful combination of strategy, training, and delivery services. Work with our consultants to develop a clear strategy with a strong underlying business case. Upskill your team through hands-on training and certification to create state of the art AI Assistants. Or simply let us design, build, and optimize the solution for you. Companies value our knowledge and expertise. Our people can benchmark the quality and performance of any AI Assistant and advise on how to improve metrics such as accuracy, NPS, and containment. We can help your business to coordinate multimarket rollouts for multilingual and multichannel chat and voice solutions. And we can train and improve NLP-models in virtually every platform to make sure your customers always get the answer they’re looking for. CDI Services is the Strategy and Delivery branch of Conversation Design Institute.