Michelle McDonald

Michelle McDonald is the chief service officer at CDS Global, responsible for business operations and account management serving nonprofit and higher education clients.

She brings a strong focus of operational excellence on each consumer touchpoint with our best-in-class data capture technology, payment processing, omnichannel solutions and fulfillment. Additionally, she oversees the strategy for machine learning and AI to create actionable data insights.

McDonald began her CDS Global career in 1995, and has served in several leadership roles in customer service and client services. Most recently, she served as vice president of client services providing consultative services and ancillary sales to a large portfolio of media and non-profit brands.

She has extensive experience implementing solutions for her clients with digital platform integrations, eCommerce, multi-channel marketing, and payment optimization.

Along with supporting the missions of our clients, McDonald is committed to helping CDS Global team members make full use of their talents and passions to grow professionally.

McDonald earned her bachelor of science in business degree from the University of Iowa, where she is often found supporting the Hawkeyes.