Victor Manuel Cruz

Victor Manuel Cruz currently serves as Gerente de operaciones at CECOMSA, responsible for the development and training of the call center, as well as managing sales and customer service in technical and business areas. Previously, Victor held the position of Director ejecutivo at Trust Connect BPO, where responsibilities included defining and executing growth strategies for sustainability and profitability while overseeing key departments such as Operations, Sales, Finance, Technology, and Human Resources. Additionally, Victor gained valuable experience as Service Team Lead at CALLMAX DOMINICANA from July 2013 to June 2025.