Anne-Claire Porter-Guillaumet

Talent Customer Service Director at Cegid

Anne-Claire Porter-Guillaumet has a diverse work experience spanning multiple companies. Anne-Claire currently holds the position of Talent Customer Service Director at Cegid since 2024. Prior to that, they worked as the Head of Cegid Talentsoft Customer Care from 2022 to 2024. At Talentsoft, they served as the Global Customer Care Director from 2020 to 2022 and as the Customer Care Manager France from 2018 to 2020. Before joining Talentsoft, Anne-Claire worked at Oracle from 2010 to 2018, holding various roles such as Customer Service, Storage Senior Manager and Global System Support, Key Account Senior Manager. Anne-Claire also worked at Sun Microsystems as a Technical Support Centre, International Project Manager and Partner Training Coordinator from 2008 to 2010, Supply Chain Manager, France from 2006 to 2008, and Global Quality Engineer from 2001 to 2006. Anne-Claire started their career as a Systems Support Engineer Contractor at Team Partners Group from 1999 to 2000.

Anne-Claire Porter-Guillaumet holds a Master 2 (M2) degree in DEA of Physico-Chemistry and the Quality of Bio-Products from the Institut national agronomique Paris-Grignon, which they obtained in 1998. Prior to that, they completed an MSc degree in Food Science from the University of Leeds in 1996. Anne-Claire also has a BSc (Hons) degree in Biochemistry from Cardiff University / Prifysgol Caerdydd, which they received in 1995. Additionally, they have obtained several certifications, including ITIL Foundation from BCS, The Chartered Institute for IT in 2017, Process Communication - AdvancedProfil Process Com from KAHLER COMMUNICATION FRANCE in 2009, PRINCE2® Foundation from APM Group in 2009, and Process Communication Management from KAHLER COMMUNICATION FRANCE in 2006.

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Timeline

  • Talent Customer Service Director

    January, 2024 - present

  • Head Of Cegid Talentsoft Customer Care

    April, 2022

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