Thirumalai Raj R

Thirumalai Raj R has a diverse range of work experience in technical support engineering and application engineering roles. Thirumalai Raj started their career at Amazon as an Application Engineer I and was responsible for ensuring the smooth operation of product classification and accurate categorization of the catalog. Thirumalai Raj spearheaded the implementation of machine learning-based automation solutions and provided training to associates on the use of ML tools.

Thirumalai then joined Navis as a Technical Support Engineer, where they delivered real-time technical support, implemented product upgrades, and provided patch updates to container terminals. Thirumalai Raj resolved over 100 operational and technical issues through operational improvements and software fixes.

At Amazon, they later advanced to the role of Application Engineer III, overseeing the technical support operations for the Kindle Library. Thirumalai Raj conducted thorough triage and root cause analysis for QA bugs and deployment blockers, reducing the workload of the Dev team by 80%. Thirumalai Raj also managed the production pipeline using monitoring tools to ensure optimal performance.

Currently, Thirumalai works at Celigo as a Lead Technical Support Engineer - Development. Thirumalai Raj leads the comprehensive technical support and CX engineering for the integrator platform and integration apps. Thirumalai Raj monitors and conducts trend analysis on customer concerns and collaborates with internal stakeholders to achieve timely resolutions to customer issues.

Throughout their work experience, Thirumalai has consistently demonstrated strong problem-solving skills, operational excellence, and the ability to deliver timely solutions.

Thirumalai Raj R completed their Bachelor of Technology in Information Technology from Dhanalakshmi College of Engineering from 2012 to 2016. Prior to that, they attended Vidyaniketan Matriculation Higher Secondary School, Ashok Nagar, Chennai, where they studied Computer Science from 1998 to 2012. In addition to their formal education, Thirumalai Raj R has obtained several certifications, including "Optimized LinkedIn Profile" from Careerflow.ai (Techstars '23) in 2023, "Certified Ethical Hacker (CEH)" from Udemy in 2020, "Introduction to Programming Using Python" from Udemy in 2020, "OOPS concepts using C++" from NIIT Limited in 2012, and "Programming in core java SE6" from NIIT Limited in 2012.