Omnia Mostafa

Omnia Mostafa is a seasoned professional with extensive experience in customer experience and business processes, primarily at CEMEX since January 2005. Currently serving as the Head of Customer Experience, Omnia drives the Customer Centricity strategy and leads a cultural transformation towards a more customer-focused organization. Previous roles include overseeing business processes and performance improvement, managing commercial operations, and strategic planning. Omnia's expertise encompasses embedding structured environments, enhancing operational efficiency, and implementing best practices in customer service. Additionally, Omnia has been involved in significant initiatives such as CEMEXWAY implementation and the integration teams for acquisitions in the UAE. Educational credentials include a Bachelor Degree in Engineering and certifications in Scrum methodologies, along with active participation in customer experience associations and award judging.