Jose Febus

Jose Febus has extensive experience in managing call center operations within the healthcare sector. Currently serving as the Behavioral Health Call Center Manager at CenCal Health since August 2022, Jose oversees the efficient handling of member and provider calls, triaging crisis situations, and supervising staff. Previous roles include Manager of the Patient Service Center at AltaMed Health Services, Director of Contact Center Operations at agilon health, and Manager of Member Services Operations at SCAN Health Plan. Notable achievements include driving operational excellence, enhancing customer service quality, and managing significant teams at both UnitedHealth Group and OptumRx. Jose's career reflects a strong focus on improving processes, fostering teamwork, and ensuring high levels of member satisfaction.