CenCal Health
Jose Febus has extensive experience in managing call center operations within the healthcare sector. Currently serving as the Behavioral Health Call Center Manager at CenCal Health since August 2022, Jose oversees the efficient handling of member and provider calls, triaging crisis situations, and supervising staff. Previous roles include Manager of the Patient Service Center at AltaMed Health Services, Director of Contact Center Operations at agilon health, and Manager of Member Services Operations at SCAN Health Plan. Notable achievements include driving operational excellence, enhancing customer service quality, and managing significant teams at both UnitedHealth Group and OptumRx. Jose's career reflects a strong focus on improving processes, fostering teamwork, and ensuring high levels of member satisfaction.
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CenCal Health
Serving the community since 1983, CenCal Health provides comprehensive health coverage to 1 in 4 residents of Santa Barbara County and 1 in 5 residents of San Luis Obispo County, enrolled in Medi-Cal. This regional health plan partners with over 1,500 local physicians and other providers to deliver quality patient care. he oldest Medicaid managed care plan of its kind, CenCal Health is a not-for-profit agency that employs close to 250 people at offices in both Santa Barbara and San Luis Obispo.