Shannon Omsberg

Shannon Omsberg currently serves as Vice President of Customer Success at Cendyn since October 2024, and previously held the same position at Actabl from January 2022 to October 2024, where leadership during the merger of multiple companies resulted in a formalized customer success function and a culture focused on retention and growth. Prior experience includes Director of Account Management at Rest, Manager of Hospitality Marketing at Vail Resorts, and various roles at Amadeus, Expedia, The Ritz-Carlton, and JW Marriott, demonstrating a strong background in account management, customer success, and hospitality marketing. Shannon Omsberg earned a Bachelor of Science in Hospitality Administration/Management from the University of Central Florida.