Concetta Zimmerman

Concetta Zimmerman is a seasoned professional with extensive experience in account management and customer success in the education sector. Currently serving as a Senior Account Relationship Manager at Cengage Group since June 2013, Concetta has developed expertise in managing institutional accounts, delivering training, and implementing strategies to enhance product usage. Prior roles at Cengage include Senior Regional Customer Success Manager and Customer Success Manager, where Concetta focused on customer engagement and collaboration with internal teams. Earlier career experiences include positions at Starbucks as a Shift Supervisor and Barista, where strong customer service and communication skills were honed, as well as a Media Production Specialist role at North Central University. Concetta began a career in education with an internship at McGraw-Hill, assisting in the creation of custom textbooks. Concetta holds a Bachelor of Arts degree in Media Communication from North Central University.