Dylana Watford

Dylana Watford currently serves as a Customer Success Specialist at Cengage Group, where responsibilities include delivering exceptional service to over 100 customers weekly, achieving a 99% accuracy rating, and contributing to a 70% adoption growth of digital learning platforms that boosted revenue by 9%. Previously, Dylana held the position of Educator/Team Lead at New Caney Independent School District, leading the Science Department and enhancing student passing rates by 70% through data analysis and training teachers on educational technology. Dylana's experience also includes tutoring and substitute teaching, as well as strong educational credentials with a Master's in Geology from the University of Utah and a Bachelor's in Earth Systems Science and Environmental Studies from Trinity University.