Lorri Coates

Lorri Coates is an experienced education professional with a comprehensive background in customer success and consultancy roles spanning several prestigious organizations. Currently serving as Customer Success Lead Consultant at Cengage Group since January 2025, Coates previously held the position of Customer Success Specialist at Big Ideas Learning and was a Senior Professional Development Manager at the Museum of Science. Prior experience includes roles at McGraw-Hill as a Senior Implementation and Professional Development Specialist and Digital Learning Consultant, as well as a K-12 Sales and Implementation Consultant at ALEKS Corporation. Coates began a career in education as a Second Grade Teacher in the School District of Clayton, Missouri. Educational qualifications include a Bachelor of Science in Elementary and Early Childhood Education from the University of Missouri-Columbia and a Master of Education in Curriculum and Instruction from the University of Missouri-Saint Louis.