Carmen McGrady

Carmen McGrady has a diverse work experience spanning multiple industries and roles. Carmen most recently worked at Censinet as a Customer Success Engineer, where they were responsible for leading project execution, acting as a liaison between the customer and the company, providing on-the-ground support, and identifying opportunities for process improvements. Prior to that, they worked at Intellum as a Customer Success Manager, where they managed customer relationships and ensured their success. Carmen also worked at Stratix Corporation as a Customer Success Manager and Associate Customer Success Manager, where they ran customer success playbooks, drove issue resolution, monitored account health, and built strong customer relationships. Before their career in customer success, they worked in education as a Media Specialist for DeKalb County School District and Atlanta Public Schools, and as a Program Specialist for Atlanta Public Schools. In these roles, they provided reference support, managed library resources, conducted training programs, and assessed the needs of teachers and students. Carmen has a proven record of delivering successful training programs and providing excellent student services. Carmen McGrady's work experience demonstrates their strong communication, problem-solving, and relationship-building skills.

Carmen McGrady's education history is as follows:

Carmen McGrady earned a Bachelor of Science (BS) degree in Elementary Education and Teaching from the University of West Georgia, completing their studies from 2000 to 2004. Carmen furthered their education at the same university, where they obtained a Master of Science (MS) degree in Elementary Education and Teaching from 2005 to 2006. Carmen then pursued an EdS (Education Specialist) degree in Elementary Education and Teaching from the University of West Georgia, which they completed from 2007 to 2008.

In 2012, Carmen McGrady attended the University of West Georgia once again and obtained an additional certification in School Librarian/School Library Media Specialist, referred to as an add-on certification. This certification was completed in 2013.

Apart from these academic achievements, Carmen McGrady has also obtained several additional certifications. Carmen acquired the certifications of Customer Success Manager Level 1 and Customer Success Manager Level 2 from Pulse Academy by Gainsight in July 2021 and December 2021, respectively. Additionally, they hold the title of Advanced Customer Success Manager Certified Professional, awarded by Gainsight in 2021.

Furthermore, Carmen McGrady holds a Teaching License-Standard, obtained from the Georgia Professional Standards Commission. The exact month and year of attainment for this teaching license were not specified.