Michael Below

Michael Below has a diverse work experience starting from 1999 to 2021. Michael has held various roles in different companies, showcasing their expertise in technical support, customer service, and contact center management.

Michael'smost recent role was as a Technical Support Analyst at the Center for Social Dynamics, where they handled hardware and software management through various communication channels. Prior to that, they worked as a Technical Support Analyst at ProQuest, ensuring seamless customer service for database product family.

In 2020, Michael worked as an IT Support Specialist at the Center for Social Dynamics, where they provided end user support and troubleshooting.

From 2017 to 2020, they served as a Contact Center Technology Specialist at Alaska Airlines, focusing on hardware and software systems administration.

Between 2015 and 2017, Michael worked as a Contact Center Systems Administrator at Virgin America, where they analyzed data and gained marketing insights.

From 2012 to 2015, they had two roles at United Airlines, first as a Technical Support Representative handling PC and hardware/software concerns, and then as a Social Media Specialist managing customer sentiment within social media channels.

Michael's earlier experience includes a senior management role as Senior Customer Contact Center Manager at Alliant Credit Union, where they drove workforce optimization and managed vendor relationships. Additionally, they held positions at Alliant Credit Union and United Airlines, focusing on member engagement, service, and reservations planning, as well as providing training and performance support.

Overall, Michael Below has a strong background in technical support, customer service, and contact center management across various industries.

Michael Below has completed their education history at two institutions. In the year 2007, they attended Gallup University for a period of one year. It is not specified whether they obtained a degree or pursued any particular field of study during that time. Earlier, from 1985 to 1986, Michael attended Bowling Green State University. Unfortunately, their degree and field of study at this institution are also unspecified. In addition to their education, Michael has obtained certification as an American Red Cross Standard First Aid, CPR & AED, but the specific month and year of completion are not provided. Moreover, Michael also holds a certification as a Gallup Strengths Performance Coach from Gallup University; however, the details of when this certification was obtained are not given.