Laura Johanna Sánchez

Laura Johanna Sánchez has a diverse work experience spanning various roles and industries.

Laura Johanna started their career as a Data Virtual Assistant at Virtual Emily from December 2018 to February 2020. In this role, they conducted lead generation research for US clients, performed data entry in CRM systems, and updated and debugged databases in Excel and CRM.

Laura then moved on to work as a Bilingual Customer Service Representative at Concentrix from May 2020 to August 2020. Here, they handled inbound customer service calls, provided product information, resolved queries, and managed customer accounts.

Laura Johanna then joined Sitel as a Customer Support Senior Agent from September 2020 to November 2021. Laura Johanna'sresponsibilities included receiving incoming calls and chats from customers, coaching agents to improve performance, and training agents on process and product updates.

Laura's next role was as a Lead Generation Specialist at World Vision Colombia from November 2021 to June 2022. Laura Johanna was involved in lead generation strategic planning, managed leads in the HubSpot CRM, and created reports to track KPIs and data reporting.

Currently, Laura is working at Center Source Group as a Lead Generation Specialist, starting in September 2022. Laura Johanna'sresponsibilities include generating new B2B leads, managing the sales pipeline, implementing effective email marketing campaigns and LinkedIn outreach to target potential clients, and CRM management.

Overall, Laura has consistently demonstrated their expertise in lead generation, customer service, and CRM management throughout their career.

Laura Johanna Sánchez's education history begins in 2015 when they enrolled at Universidad EAN. Laura Johanna pursued a degree in Modern Languages Professional with a focus on foreign language learning. Laura Johanna completed their studies in 2019.

In 2022, Laura undertook a virtual course called "Academia del Ahorro" in Economics at Universidad EAN.

Apart from their formal education, Laura also obtained the EF SET Certificate™ in May 2022 from EF Education First.