Cention
Roland Sandström is the owner and CEO of Voicedesk, where Roland is responsible for sales and customer service outsourcing. Roland also holds the title of Sales Director at Cention AB, a company that provides omnichannel customer support solutions. With extensive experience in sales and management roles at companies such as Eniro and Bokadirekt.se, Roland also earned an MBA in Marketing from Warszawa Universitet.
This person is not in any teams
Cention
Communicating over online media such as E-mail, Chat, Facebook and SMS has put new demands on Contact Center's. To maintain efficiency and quality, new tools and processes need to be implemented. Cention Contact Center gives you everything you need. With a powerful Workflow system all your queries, no matter what channel, will be routed to the right operator or group and responded to according to the SLA level. Our comprehensive Reports and follow up component will show you your performance in real time. Automate parts of your Workflow to provide answers for operators to just verify and send with a single keyboard stroke. As companions to Workflow, there are tools for self-service like the QuickAsk search engine, which helps your clients to find answers online. Follow up the Workflow with Outbound campaigns. Use our Segmentation feature to extract a set of clients that have corresponded on certain criteria, make personalised send-outs to them using Outbound.