Brian Waters

Brian Waters is an experienced IT professional currently serving as a Senior Help Desk Technician at ABOUT since March 2021, where responsibilities include managing internal support for hardware and software and acting as a Systems Administrator for various systems. Prior experience includes serving as a Senior Service Desk Technician at SHL from February 2018 to December 2020, supporting over 1100 global end users and managing key systems such as Mac desktop management and a web conferencing solution. Additional roles include Computer Technical Support at Gartner, IT Tech II at MGI Pharma, and Rollout Room Team Lead at Pomeroy IT Solutions, where responsibilities encompassed project management, website design, technical documentation, and team scheduling. Brian Waters holds a degree from the University of Iowa.