Amanda Caçapava, MS (she/her)

Amanda Caçapava, MS (she/her) has a diverse work experience that spans multiple industries and roles. Amanda is currently working for Centrical as a Global Manager of Customer Education and also holds the position of Customer Education Manager at the same company. Prior to that, they worked as the Leading Ethnic Diversity ERG Co-Chair at AKKR Capital, LLC.

In 2017, Amanda joined Cendyn, where they held various positions. Amanda started as the Diversity & Inclusion Co-Chair before becoming the Training & eLearning Manager. In this role, they were responsible for launching a help website, identifying resource gaps, hosting internal workshops, and facilitating client onboarding trainings. Amanda also utilized Camtasia to create microlearning videos. Before these roles, they served as the CRM Product Service Manager and the CRM Product Service Coordinator.

Amanda has also gained experience through their work as a Marketing & PR Graduate Assistant at the University of Miami Office of Civic and Community Engagement and as a Project Coordinator at the Teen Angel Clothing Boutique.

Amanda has held positions within Alpha Xi Delta as an Educational Leadership Consultant and as Chapter President, Recruitment Director, and Alumni Relations. Additionally, they worked as a Marketing and Communication Associate at Humanitarian Affairs Asia.

Earlier in their career, they held roles in the Florida Atlantic University Student Government, including Chief of Staff and Student Government Boca Campus Marketing Director.

Overall, Amanda Caçapava's work experience demonstrates a strong background in customer education, diversity and inclusion, training and eLearning, as well as leadership roles in organizations.

Amanda Caçapava, MS (she/her) has a Master of Science (MS) degree in Leadership & Human Resource Development from Louisiana State University, which they obtained from 2018 to 2020. Prior to their master's degree, they earned a Bachelor of Business Administration (B.B.A.) degree in Marketing/Advertising from Florida Atlantic University from 2012 to 2016. Amanda also holds an additional Bachelor's degree from Florida Atlantic University's College of Business, with a specialization in Marketing, during the same period. Before their university education, Amanda attended Spanish River High School.

In terms of additional certifications, Amanda attained a Diversity: Beyond the Checkbox - Inclusive Language certification from The Diversity Movement in March 2021. Amanda also acquired a certificate in Creating and Deploying Microlearning from LinkedIn in August 2020. Additionally, they completed a Hospitality & Tourism Management Certificate from Florida Atlantic University's College of Business in April 2020. Lastly, they obtained a Hootsuite Certified Professional credential from Hootsuite Media Inc. in April 2016.