Aravind Ramamoorthy

Aravind Ramamoorthy has gained extensive work experience in various roles and industries. Starting their career as a Software Engineer at Smith Advanced Technology in 2001, they were involved in developing wireless work order and Automatic Vehicle Locating systems. Aravind then joined the University of South Florida as a Software Developer & Research Assistant, where they worked on developing phone-based prepaid billing modules and a mobile agent tracking methodology.

In 2003, Aravind joined Celltick, where they held multiple roles and progressively took on more responsibilities. Aravind started as a Project Manager, managing presales, implementation projects, operations, and customer relationships in India and APAC. As the company grew, they moved up to become the Technical Director for India and APAC, overseeing presales, project management, customer support, and post-sales technology operations.

In 2013, Aravind was promoted to Operations Director, where they managed commercial operations, technical operations, and project delivery. Aravind also set up operations in China and led the APAC region into the digital/online phase. In 2014, they were promoted to Assistant General Manager for APAC, overseeing various functions such as project delivery, technical and commercial operations, account management, business and partnership development, and app distribution.

Aravind then joined LivePerson in 2016 as a Customer Success Manager, where they ensured the success of enterprise clients in different verticals. Aravind acted as a strategic advisor to major Australian brands, delivering transformation projects in customer engagement.

Most recently, in 2022, Aravind joined Centrical as a Customer Success Manager. In this role, they manage a portfolio of enterprise customers in APAC, focusing on onboarding, retention, and expansion. Aravind provides consultative guidance on advanced gamification and micro-learning to promote employee success.

Overall, Aravind Ramamoorthy has demonstrated a strong track record in customer success management, operations, project delivery, and technological expertise throughout their career.

Aravind Ramamoorthy completed their Master of Science (MS) degree in Electrical Engineering with a specialization in Telecommunications from the University of South Florida. Aravind pursued this degree from 1999 to 2001. Prior to that, they obtained their Bachelor of Engineering (B.E) degree in Electronics and Communication Engineering from the University of Madras, which they attended from 1995 to 1999. Additionally, in July 2020, they obtained a certification in LivePerson AI Native from LivePerson.