Jessica Pichler

Jessica Pichler has extensive experience in customer service and team management, with a career spanning multiple roles in various organizations. Currently serving as the Lead Contact Center Representative at Centris Federal Credit Union since November 2015, Jessica has held multiple positions within the company, including Financial Services Representative and Branch Services Representative. Prior to this, Jessica worked at Inflection as a Member Services Retention Supervisor, where responsibilities included supervising a team of retention agents and developing training materials to enhance their knowledge and performance. Earlier experience includes serving as a Training Specialist at The MSR Group, focusing on training interviewers, and as a Call Center Supervisor at Oriental Trading Company, which involved educating agents in customer service skills. Jessica holds a high school diploma from Papillion LaVista High School, earned in 2001.