Nilza Carolina Quintana Amarilla serves as an English Teacher at Centro Universitario de Idiomas since March 2022. Previously, Nilza held the position of Customer Success Manager at RPost from March 2023 to January 2024, overseeing client experiences, alongside roles as a Customer Care Analyst at RedCloud and Customer Service Ambassador at DB Marketing. Earlier experience includes serving as a Customer Success Consultant at MutualArt and a Remote Teacher of English at the British Council. Nilza's career in customer care began at American Express as a Customer Care Specialist and included secretarial work at Persicco S.A. Educational achievements consist of a Salesforce Administrator certification from Trailhead, a C.E.L.T.A from International House, and a Master's in Computer Applications from ORT Argentina, among other qualifications in education and technology.