CenturionCARES, Inc.
David Dombek has extensive work experience in various senior roles in project management, engineering, and product development. David is currently the Director of Engineering and Product Development at CenturionCARES, where they lead a team and oversees the development of software features. Prior to this, they worked at MetLife as a Senior Project Manager, managing technical projects and implementing social media management platforms. David also has experience as an Adjunct Professor at Luzerne County Community College and has held roles at Prudential Financial, TMG Health, RIVA Networks Inc, Coretel, 24/7 Real Media Inc, Real Media, and Commonwealth Telephone Enterprises. Overall, David has a diverse background with expertise in project management, technology implementation, and network operations.
David Dombek holds a Bachelor's degree in Electrical and Electronics Engineering from Wilkes University. David also has a second Bachelor's degree in Computer Science from the same institution. Additionally, David obtained a Master's degree in Computer Engineering from Penn State University, where they completed additional coursework. In terms of certifications, they have obtained several, including Agile Software Development: Remote Teams, Agile at Work: Planning with Agile User Stories, Data Visualization: Storytelling, Leading without Formal Authority, and Planning and Releasing Software with JIRA, all from LinkedIn.
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CenturionCARES, Inc.
The contact center is the heartbeat of your organization, representing your brand while providing the vital link between your customers and your services. For over 40 years, CenturionCARES has been enhancing those customer interactions as a valued partner to financial institutions, public and private utilities, enterprises, and government agencies nationwide. Each CenturionCARES software solution is tailored to compliment and strengthen those connections, whether through automated or live agent interaction. CenturionCARES is a designer and manufacturer of Automated Call Distribution (ACD), Interactive Voice Response (IVR), Cloud PBX (ConnectX) and Predictive Dialer technologies. Our CARES Customer Experience Platform provides the communications infrastructure that enables heightened process efficiency, call handling best practices, agent accountability and service quality assurance. CARES software is system agnostic, so it integrates seamlessly into your existing infrastructure regardless of the telephony, core or network you currently utilize. Our highly skilled technicians manage the entire integration process, freeing your own technical resources to do their customary day-to-day functions. We pride ourselves on helping our clients deliver exceptional service experiences with smart solutions designed to grow along with the needs of your organization, protecting your brand reputation as well as your budget. Since our founding in 1981, we’ve been a family-owned and operated business focused solely on the business objectives of our clients. Our immersive, hands-on approach has built a reputation for outstanding customer service that cannot be duplicated by our multi-billion-dollar competitors. CenturionCARES is headquartered in Oldsmar, FL, with Engineering and Customer Support based in Waukesha, WI. Please visit www.centurioncares.com for more information.