Katie Parlak

Katie Parlak is an experienced Compliance Manager with a strong background in customer service and operations. Currently at Century Consulting Services since January 2022, Katie previously held similar management roles at Second Round, LP, and CreditServe, Inc. Katie has developed expertise in tracking consumer complaint trends, facilitating stakeholder meetings, and responding to escalated complaints from regulatory bodies. Prior roles include positions as Operations & Compliance Manager, Compliance Coordinator, QA Specialist/Trainer, Customer Service Manager, and Store Manager, showcasing a comprehensive understanding of compliance, customer service, training, and operational management across various sectors.