Ahmed Hamdy Salah - / Ciscm

Ahmed Hamdy Salah - MBA / CISCM possesses extensive experience in customer service management, currently serving as Head of Customer Service at Cepack Group since April 2018. In this role, responsibilities include achieving customer service objectives by leading staff, recommending policy improvements, overseeing daily operations, and aligning customer service strategies with management policies. Prior experience includes roles at Vodafone Egypt, where Ahmed worked as Senior Operation Support and Customer Care Executive, providing comprehensive support across various departments and enhancing customer satisfaction. Additional experience includes roles at Xceed, Egypt Bank, and an accounting office. Ahmed holds an MBA in Global Business from Paris ESLSCA Business School, a CISCM certification, and a Bachelor of Commerce in Accounting from Ain Shams University, among other professional qualifications.