Morgan Ward is an innovative Customer Support Leader with over 7 years of experience in the molecular diagnostics industry. They have a strong background in problem solving and process improvement, having previously served as a Technical Support Manager and various roles at Cepheid. Morgan has also contributed to research as a Research Assistant at UC Santa Barbara and the University of the Pacific. They hold a Bachelor of Arts in Psychology from the University of the Pacific and are passionate about employee development and optimizing processes for exceptional customer experiences.
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