Deanna Gasseling

Deanna Gasseling has extensive work experience in customer service and customer success roles. Since November 2021, they have been working as a Customer Service Analyst at Cerapedics Inc. Prior to that, they worked at WestFax, Inc. for a significant portion of their career. At WestFax, Inc., Deanna held various roles, including Senior-Account/Customer Success Executive from October 2001 to January 2021. In this role, they maintained customer relationships during the pandemic, streamlined system deployment processes, and led a team to develop a customer self-service program. From 2009 to 2014, they served as a Senior Customer Success Manager, motivating teams to resolve equipment issues, conducting training, and communicating with diverse customers. As a Customer Success Manager from 2004 to 2009, Deanna integrated new clients, analyzed information for accurate responses, and managed multiple client accounts. Prior to that, they were an Account Manager from 2001 to 2004, collaborating with customers and internal teams, building trust, and assisting customers with online order uploading.

Deanna Gasseling obtained a Bachelor of Science degree in Marketing, with a minor in Human Resource Management, from Regis University in the year 2001. Prior to that, there is no specific start year mentioned, but they also attended Front Range Community College, where they pursued an Associate of Arts degree in Business Administration and Management.