Katy Vanderlaan

Katy Vanderlaan is an experienced professional in customer success and operations, currently serving as a Senior Customer Success Manager at CertifID since October 2024. Prior to this role, Katy held the position of Director of Customer Success at Zoovu and spent three years at Sevco Security as the Head of Customer Success, where Katy was instrumental in establishing the customer journey and onboarding processes. Katy's background also includes significant contributions at Sumo Logic and JASK, where Katy helped integrate customer success practices during the acquisition and managed customer relationships across various account types. Katy began the career in sales development at memoryBlue and held various operational and coordination roles, demonstrating a diverse skill set that combines customer engagement with strategic operational management. Katy holds a Bachelor of Arts in Rhetoric and Writing with a minor in Computer Science from The University of Texas at Austin.