Ccxp Duong Nguyen

Duong Nguyen, CCXP, is the Founder and Chairman of VPERIA, a consulting and training firm specializing in Customer Experience Management, Customer-Centric Culture, Customer Service, and Customer Loyalty, with a focus on enhancing customer engagement. With 18 years of experience in marketing, sales, strategy, business development, and customer experience management, Duong Nguyen has held prominent roles across various organizations, including serving as the Head of Strategy Consulting Team at Viettel Telecom and as Country Director for Singtel Vietnam. Educational qualifications include an MBA and a Graduate Degree in International Management. Additionally, Duong Nguyen is a certified Customer Experience Professional through the Customer Experience Professionals Association and has contributed insights as a Customer Experience Coach with Forbes Coaches Council.