Jake Koch is a Senior Practice Manager at Certinia, skilled in leading customer operations and implementing innovative methodologies for Reporting & Analytics and Customer Success Cloud platforms. With prior experience as Director of Customer Success for PTC, overseeing a CAD customer base generating over $600 million in ARR, Jake has a proven track record in enhancing customer experiences and managing cross-functional teams. Additional expertise includes successfully adopting IoT solutions, developing training programs, and driving organizational change. Jake co-owned Victoriam Sports LLC, contributing to business operations, customer success, and marketing efforts, and holds a Bachelor of Science degree in Mechanical Engineering from the Florida Institute of Technology.
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