Simon Karantonis

Simon Karantonis is a seasoned IT Service Management professional with extensive experience in product management and service delivery. Currently serving as a Senior Manager in ITSM Product Management at Commonwealth Bank since January 2022, Simon has previously held key roles at WooliesX as an IT Service Management Specialist, where significant accomplishments included transitioning Major Incident Management processes and managing over 100 major incidents. Prior experience includes positions as ITIL Services Manager at AMP, where Simon implemented process improvements leading to a 27% reduction in high priority incidents, and as Service Manager at Chartered Accountants Australia and New Zealand, focusing on the maturity of IT Service Management processes. Simon’s earlier career also includes service delivery management roles at Westpac and IBM, where responsibilities encompassed team management and technical support for trading operations.