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Andrew Hinton

Technical Support Specialist at Certiport

Andrew Hinton's work experience includes:

- Working as a Technical Support Specialist at Certiport - A Pearson VUE Business since August 2017, providing support for exam testing software and assisting with resolving any technical issues.

- Working at Bluehost from September 2015 to December 2016, initially as a Technical Support / Web Hosting / Computers and Internet / IT, assisting with shared and cloud customers and troubleshooting website and server-related issues. Later, they were promoted to Server Professional / Terms of Service Compliance, where they assisted VPS/Dedicated/OHWP/Reseller customers with server-related issues and ensured compliance with hosting terms of service.

- Working at ServerPlus from May 2013 to March 2015 as a Graveyard Supervisor, providing technical support for various types of internet services and supervising the graveyard shift. Andrew also handled customer escalations, worked with internet service providers to resolve outages, and ensured the security of the premises.

- Worked as a Technical Support Representative at Teleperformance, USA from May 2012 to May 2013.

Andrew Hinton is currently pursuing a Bachelor's degree at Western Governors University, with an expected completion date in 2024. Andrew previously earned an Associate's degree in Computer Science from Utah Valley University, which they completed between 2012 and 2018. Additionally, they have obtained various certifications, including the SQL Essential Training and Programming Foundations: Databases from LinkedIn in 2022, the CompTIA Project+ Certification in 2021, and the IC3 Digital Literacy Certification in 2017. Andrew has also earned multiple certifications from CompTIA, including the CompTIA Cloud Admin Professional - CCAP Stackable Certification, CompTIA Cloud+ ce Certification, CompTIA Secure Cloud Professional - CSCP Stackable Certification, CompTIA Secure Infrastructure Specialist - CSIS Stackable Certification, CompTIA Security+ ce Certification, CompTIA IT Operations Specialist - CIOS Stackable Certification, CompTIA Network+ ce Certification, and CompTIA A+ ce Certification. In addition, they hold the AWS Certified Cloud Practitioner certification from Amazon Web Services (AWS).

Links

Previous companies

Teleperformance logo

Timeline

  • Technical Support Specialist

    August, 2017 - present