Francisco Manghietr

Francisco Manghietr is a highly experienced professional in customer service and experience management, currently serving as Coordinador de servicio al cliente at Grupo QTC since July 2024 and as a part-time docente at CERTUS since October 2020. Previous roles include Líder de Servicio y Experiencia al Cliente at LIMA EXPRESA, where significant improvements in response times and customer satisfaction levels were achieved, and Sub Gerente de Atención al Cliente y Operaciones at BBVA en Perú, where Francisco exceeded customer satisfaction metrics and improved operational audit scores significantly. Francisco's educational background includes a Diplomado Internacional de Customer Experience Management from Universidad del Pacífico and a Service Design degree from Colectivo23, complemented by certifications in Customer Experience and Design Tools.