Dmitriy Chugunov

Dmitriy Chugunov is a seasoned professional with extensive experience in customer support and project management, currently serving as Customer Support Efficiency Lead at CEX.IO since May 2020. This role involves managing work accounts, creating system automations, and overseeing reporting with tools such as Zendesk and Intercom. Dmitriy collaborates closely with multiple departments, including Compliance and IT security, and possesses strong expertise in Atlassian products and AI chatbot development. Prior to CEX.IO, Dmitriy held various leadership roles at Aviacontact, where responsibilities included managing client development, quality control, and customer support teams. Dmitriy holds a Specialist degree in Mechanical Engineering from Lugansk National Agrarian University, earned between 2004 and 2009.