Dounia B.

Dounia B. is currently serving as Cheffe de projet CRM and CRM Product Specialist at Indosuez Wealth Management since January 2021, focusing on the digitalization of client relationship management across international entities. Expertise includes technical and functional knowledge of CLM Wealth Dynamix and Microsoft Dynamics CRM, along with responsibilities such as user requirement translation, bug reporting, UAT validation, and end-user training in multiple languages. Prior experience includes roles as Business and Operating Model Manager at BNP Paribas Securities Services, handling complex product bookings, and managing quality production, as well as previous positions in back office assistance and customer service across various firms. Dounia holds a Master's degree in Droit Economie Gestion from Université Paris-Est Créteil and has language certifications, including Portuguese at the CAPLE B1 level.