Jo Stephenson-Thompson

Jo Stephenson-Thompson serves as the Customer Director for APAC at CGA by NIQ, focusing on leveraging data and strategy to aid the growth of drinks brands. Previously held roles include Head of Customer Success at Digital Theatre, where responsibilities included building a Customer Success function and improving customer engagement, and Customer Success Manager at Trail, emphasizing digital transformation for C-suite clients. Jo has a strong background in account management and customer experience from earlier positions at Feedr Ltd and The Quality Chop House. Academic qualifications include a PhD and MA in Film Studies from Queen Mary University of London and a BA in English Literature from Newcastle University, supplemented by experience in teaching and research.