Dave Porteous is an award-winning, highly motivated professional with over 20 years of experience in technology and customer-facing roles, specializing in Contact Centre & Customer Experience, Business Digital Transformation, and Digital Strategy. Currently serving as a Lead Digital Consultant at CGI, they excel in leveraging digital capabilities to enhance customer satisfaction and drive business success. Previously, they held significant positions at T-Mobile UK, EE, and BT, where they contributed to improving customer service and operational efficiency. Dave is a Chartered IT Professional (CITP) and ITIL Strategic Leader, dedicated to fostering collaboration across business sectors. They earned an MBA in Business Administration and Management and have a strong foundation from their earlier military service as a Regimental Specialist in the British Army.
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