Rachel Nicol is a highly experienced IT Service Management Consultant with over 25 years in the industry, including roles in both the public and private sectors. Currently, they serve as Director, Consulting Expert at CGI, specializing in transformational projects and Multi-Vendor Service Integration models. Rachel holds several certifications, including Agile Service Manager (CASM), ITIL V3, and Prince II. Their extensive background includes positions at British Midland International, NatWest, Railtrack, Capita, and EDS Group, where they contributed significantly to IT support and service management initiatives.
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