Charles (Hiro) McDowell is a seasoned IT professional with extensive experience across various roles in technology. Currently serving as a Senior System Analyst at CGS Administrators, LLC, Charles manages critical systems in a healthcare environment, focusing on server management and performance tuning. Previous positions include Data Engineer at Pager Health, SQL Developer, and Application Support Analyst at Onlife Health®, and IT Service Desk Specialist at BlueCross BlueShield of Tennessee. Charles has developed robust data pipelines, provided technical support, and enhanced database functionality throughout a career that began in IT help desk roles. Currently pursuing a degree in Data Management/Data Analytics, Charles has a solid educational foundation that includes an Associate of Applied Science in Computer Networking Systems from ITT Technical Institute.
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