Tiago Mota

Tiago Mota's work experience starts in 2017 as a System Interaction Design Intern at Faculdade de Engenharia da Universidade do Porto. In this role, they contributed to the development of a mobile app for accessibility in the Clérigos Museum context. Tiago analyzed user needs and specified functional requirements for the app, which utilized GPS technology to provide real-time information and cater to specific user needs.

In 2018, Tiago joined CGI as a Functional Analyst in the Energy and Utilities business sector. Tiago worked closely with customers to determine functional requirements and ensured the software configuration aligned with their needs. Tiago acted as a bridge between the technical team and the customers, ensuring their needs were met.

During the same year, Tiago also joined SOFYNE as a Technical Support Consultant. In this role, they provided technical and functional support for logistic and production software solutions. Tiago directly addressed client needs through troubleshooting and adhering to the established SLA. Tiago also conducted onboarding training for new colleagues and coached them during their initial steps in the company.

Tiago's most recent position is at Chameleon, where they started in 2020 as a Customer Success Manager and later became the Head of Customer Success in 2022. The details of their responsibilities in these roles are not provided.

Overall, Tiago Mota has a diverse background in system interaction design, functional analysis, and customer success, with experience in various industries and technical roles.

Tiago Mota has a diverse education history. Tiago obtained a Master's degree in Management Information Systems from Coimbra Business School | ISCAC, where they studied from 2017 to 2019. Prior to that, they participated in the Erasmus+ Exchange Programme at Universidad de Granada in 2016 and 2017, focusing on Información y Documentación. Tiago also holds a Licenciatura in Ciência/Estudos da Informação from Faculdade de Engenharia da Universidade do Porto, where they studied from 2014 to 2017.

In addition to their formal education, Tiago Mota has also achieved a certification as a Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in November 2021.