Cristina Puoti

Cristina Puoti is an experienced professional in the field of customer care, currently serving as the Head of Client Care at CHANEL since January 2014, where notable roles have included Group Director and Associate Director of Customer Care. Prior to joining CHANEL, Cristina held the position of Sr. Customer Service Manager at Fashion Logistics Inc. from November 2008 to December 2013 and served as Assistant Manager at European Elegance in 2005-2006. Earlier career experience includes a Customer Service/Account Manager role at Dorian Webb Inc. and an Executive Assistant position at Il Sole 24 Ore. Cristina holds a Bachelor's degree in Public Relations, Advertising, and Applied Communication from IULM University, obtained between 1998 and 2002.