ChangeCX
Hemant Shukla has a diverse work experience in the technology and e-commerce industry. Hemant started their career in 2005 as a Web Designer at IndiaMart Intermesh Ltd., where they gained experience in designing, coding, hosting, and optimizing websites for various industries. In 2007, they joined Times Business Solutions Ltd. as an Assistant Manager and was responsible for handling a team and client projects. Hemant then joined TAISTech in 2014 as a UI Analyst, focusing on e-commerce and client servicing. Currently, Hemant is working at ChangeCX since 2021, initially as a Technology Manager and later promoted to Director India Operations. In their role, they are involved in project management, delivery management, client handling, team building, and HR and admin processes. Overall, Hemant Shukla has a strong background in technology management and has demonstrated adaptability and growth throughout their career.
Hemant Shukla holds a Bachelor of Arts degree in History from Vinoba Bhave University. Hemant also pursued a Master of Business Administration (M.B.A.) in Information Technology from Southern Methodist University. However, specific start and end years for these educational experiences are not provided.
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ChangeCX
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ChangeCX is focusing to connect customer, product, transaction, and service data at every touchpoint in the shopper’s journey are essential to achieving your objectives, and we’re singularly qualified to make that happen.Our PerspectiveThe most successful retailers today—and beyond—will be the ones who prioritize the customer experience.Connecting customer, product, transaction, and service data at every touchpoint in the shopper’s journey are essential to achieving your objectives, and we’re singularly qualified to make that happen.The next generation of retail stores will not differentiate between the ability to find, fulfill and service transactions based on the location of either the customer or the product. Creating these highly connected experiences requires a partner who understands how to bring those experiences and the data that drives them into a single, seamless experience for the B2B or B2C shopper.