Jawaher Alshehri is an IT Technical Support professional with extensive experience in technical support and customer service within the telecommunications sector. Currently employed at channels by stc since May 2018, Jawaher provides technical support for CRM and addresses technical sales tickets for CBU and EBU, while also analyzing and resolving sales system issues. Prior experience includes an IT Specialist role providing help desk support and troubleshooting for end-user PC issues, along with a Cyber Security Internship at Saudi Digital Academy. Furthermore, Jawaher has experience as a Computer Trainer at ALKHALEEJ TRAINING & EDUCATION, where training focused on Microsoft Office programs and operating systems. Educationally, Jawaher holds a Bachelor’s Degree in Networking and Telecommunication System from Princess Nora bint Abdulrahman University, completed in 2016.
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