Shriram Venkatesh

Shriram Venkatesh has a diverse work experience spanning several companies and roles. Shriram started their career at CSS Corp, where they worked as a Network Support Engineer from May 2010 to April 2011, followed by a role as an Intraday Analyst from May 2011 to May 2012.

Shriram then joined Thomson Reuters in June 2012, initially as a Product Analyst for Researcher Solutions until April 2014. Shriram was later promoted to Senior Product Analyst and held that position until March 2017.

In 2017, Shriram joined Clarivate Analytics as a Senior Product Analyst for Researcher Solutions, where they provided technical support to global users and assisted the Sales team in technical calls during the sales cycle.

From 2017 to 2022, they worked at Chargebee in various managerial roles. Shriram started as a Solutions Engineer from December 2017 to March 2019. Shriram then transitioned to the role of Team Lead in Customer Solutions from April 2019 to November 2019, where they ensured customer needs were met, provided guidance to team members, and coached them based on data and observations.

Shriram was then promoted to Assistant Manager in Customer Solutions from November 2019 to January 2021. In this role, they managed the NAMER division of Chargebee's Global Customer Solutions team, focusing on improving overall customer satisfaction and providing regular feedback to team members.

From February 2021 to February 2022, Shriram served as Manager in Customer Solutions at Chargebee. In this position, they managed the APAC and EMEA division, responsible for enhancing customer satisfaction through high-quality support, defining goals and metrics, and measuring support effectiveness.

Currently, Shriram holds the role of Manager in Customer Solutions (Grow and Strategic accounts) at Chargebee, starting from March 2022. Further details about this role, including the end date, are not provided in the given information.

Shriram Venkatesh pursued a Bachelor's degree in Electronics and Communication Science at the University of Madras from 2007 to 2010. Subsequently, they enrolled at the same university and completed their Masters in Earth and Atmospheric Science from 2013 to 2015.