Charles River Associates
Luis Zavala is a seasoned IT professional with significant experience in service delivery and technical operations. Currently serving as a Sr. IT Service Delivery & Telecom Specialist at Charles River Associates since February 2014, Luis has also held roles such as Service Desk Analyst at Kellogg Company and Technical Operations Analyst at Catamaran within a short timeframe in early 2014. Prior experience includes contributing to software and hardware asset management at McDermott Will & Emery, technical support at ShopperTrak, and operational tasks at Ladas & Parry LLP. Luis holds a certification as a Microsoft Computer Specialist from ComputerTraining.com, obtained in 2008.
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Charles River Associates
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Charles River Associates (CRA) is a global consulting firm specializing in litigation, regulatory, financial, and management consulting. We provide economic and financial analysis in litigation and regulatory proceedings and guide businesses through critical strategy and operational issues. Since 1965, clients have engaged CRA for our unique combination of functional expertise and industry knowledge, and for our objective solutions to complex problems. Headquartered in Boston, CRA has offices throughout the world.