Miao He

Miao Miao is a seasoned professional in the field of data science, currently serving as the Director of AI and Data Science at Charles Schwab since February 2024. Previously, Miao held several leadership roles at American Express from August 2014 to November 2023, including Director of Data Science for Prospect Marketing, where management of a team of nine resulted in the deployment of over ten impactful machine learning models that enhanced acquisition rates by 15%, contributing approximately $250 million in incremental revenue. As a Senior Manager, Miao significantly improved data modeling processes, delivering over 2,000 features and enhancing model GINI by 25%. Miao also pioneered the first recommender system for americanexpress.com, achieving a 30% increase in application rates. Miao holds a Ph.D. in Industrial Engineering and a Master's in Physics from Arizona State University, as well as a Bachelor's in Applied Physics from Beihang University.