Ricardo D.

Ricardo D. is an experienced IT professional currently serving as a Senior Desktop Support Analyst at Charles Stanley & Co. Limited since August 2023, where responsibilities include providing IT support for financial applications and developing PowerShell automation solutions. Previous roles include 2nd Line Support Engineer positions at SCC, Kaizen IT, Design Bridge, DHI Group, and Bloodwise, in which Ricardo delivered deskside and remote support for diverse user bases, managed Windows and mobile device setups, and maintained system security and performance. Additional experience includes systems administration at ComeOn! and support engineering roles at Storm IT and SCC, demonstrating expertise in both Mac and Windows environments, Active Directory management, and user migration projects.