Karey Summers

Karey Summers has extensive experience in the field of customer experience. Karey is currently the Director of Customer Experience at Charnwood Borough Council since September 2022. Prior to this, they held the position of Head Of Customer Experience at the same organization from February 2017 to September 2022.

Before joining Charnwood Borough Council, Karey worked as the Customer Service Lead (interim) at North West Leicestershire District Council from June 2021 to March 2022. Karey also served as the Assistant Head of Customer and Communities (Customer & Digital) at Cornwall Council from June 2015 to February 2017.

Karey gained their early experience at North Kesteven District Council, where they held various roles. Karey started as a Customer Service Advisor in September 2002 and progressed to become a Contact Centre Supervisor from August 2005 to June 2011. Later, they served as a Customer Engagement Manager from June 2011 to May 2015, where they were responsible for managing operational customer contact services, developing access channels, and overseeing strategic direction.

Before entering the public sector, Karey had experience in the private sector as a Customer Service Manager at Thomas Cook from October 2001 to September 2002. Karey also worked as a Travel Consultant from September 2000 to May 2001 and as a Leisure Travel Consultant from October 1999 to September 2000, all at Thomas Cook.

Overall, Karey Summers has a diverse range of experience in customer experience, spanning both public and private sectors, and has held various leadership positions.

Karey Summers earned a Master's degree in Leadership and Management from De Montfort University, attending from 2019 to 2021. Prior to that, they attended Kesteven and Sleaford High School for Girls, but no specific degree or field of study information is provided for that period.