ChartSwap
Jennifer Thornton has over 20 years of diverse experience in client services, communication, and team leadership. Currently serving as a Client Services Associate at ChartSwap since March 2015, Jennifer has previously worked as a Dispatcher at the Citronelle Police Department, where specialized skills in police and fire communications were developed. Prior roles also include Team Lead at Medical Research Consultants, where daily work direction was set for Specialists, and experience in customer service and medical records management at various organizations. Jennifer holds a degree from the University of Houston-Downtown.
ChartSwap
ChartSwap is a fast, simple and secure business-to-business (B2B) Health Information Exchange platform – connecting a rapidly expanding network of requestors and providers. Our mission is to revolutionize the way personal health information (PHI) is transmitted, improving efficiency and reducing costs on both sides of the record exchange process. The ChartSwap network includes over 167,000 national physician groups, hospital systems, billing and RCM vendors – as well as 95% of the nation’s legal requestors (lawyers, record vendors, insurers, etc.) ChartSwap continues to grow its provider network – branching out across the medical and business community to offer the most advanced, easy-to-use health information exchange in the nation. How It Works The ChartSwap platform simply and securely facilitates the exchange of healthcare and billing records by making the process fast and easy. o A requestor (law firm, record retrieval vendor, insurer, etc.) uses ChartSwap to request records. o The receiving provider reviews the request and determines whether it can provide the records. o If the provider chooses to provide the records, it uploads them into the ChartSwap platform. o After the records are uploaded to ChartSwap, the requestor is notified of records being available to purchase. o The requestor uses ChartSwap to pay the custodian fee and download the records. o ChartSwap then transfers the custodian fee to the provider of the records. ChartSwap is built on the SalesForce.com platform, recognized as having a leading security infrastructure with world-class physical, administrative and technical security safeguards. In addition, ChartSwap has comprehensive information security and privacy policies. With advanced event monitoring, ChartSwap administrators can receive detailed reports, accounting for every action occurring on the system.