Krissie Chapleo

Kristina Chapleo is a seasoned professional with extensive experience in customer success and management. Currently serving as Commercial Director and Head of Success at Chaser since June 2022, Kristina leads the Customer Success team and oversees various support functions. Previous roles include Director at Elderwood Residents Association Limited, Customer Experience Operations Manager at Tails.com, and Head of Client Engagement at iwoca, where Kristina managed significant teams and operational functions. With a background as a Branch Manager at Enterprise Rent-A-Car and a degree in Design and Art Direction from Manchester Metropolitan University, Kristina's expertise spans customer service, onboarding, team management, and innovation in business. Currently, Kristina is pursuing CIPD qualifications to further enhance skills in people management.