Akio Fukasawa

Akio Fukasawa is a seasoned professional in digital customer experience and conversational AI, currently serving as a Business Partner at Voice & Chatbot Summit since October 2019, where responsibilities include planning Chatbot Summit Tokyo and facilitating digital transformation through conversational AI. As CEO of Sunrize AI Japan, Akio Fukasawa focuses on improving quality of life through innovative AI solutions. In a concurrent role as Head of Digital CX Channels at NTT, leadership is provided in developing customer experience-focused digital engagement technologies. Previous positions include Country Manager for LivePerson in Japan, Sales Director at Lectra, and Project Director at Dentsu Soken, where extensive experience was gained in sales, consulting, and business development across various technology-driven sectors. Akio Fukasawa holds an MBA in Marketing from the University of Wales and a BS in Economics from The University of Southern Mississippi.