Abderrahim Meriane

Abderrahim Meriane is a seasoned customer care professional with extensive experience in the hospitality industry, currently serving as a Customer Care Specialist at Checkmyguest since June 2022, where responsibilities include assisting clients during their stay, managing requests, and resolving complaints according to established procedures. Previously, as a Resolution Specialist at Airbnb from July 2020 to June 2022, Abderrahim provided technical assistance for platform usage, handled customer inquiries regarding bookings, and managed complaints efficiently. Prior experience as a Customer Service Executive at Booking.com from April 2013 to March 2020 involved answering client requests, resolving complaints, and training new employees. Abderrahim holds a Master's/MBA in Communication from the University of Lille 1 Sciences and Technology, certifications in Consulting, and in Human Resources from CESI École de Formation des Managers.